Return Policy

Return & Refund Policy

We want you and your pet to love Doggito. If something isn’t right, we’re here to help.

30-Day Guarantee

You may request a return within 30 days of delivery. To be eligible, the item must be in its original condition and packaging, with all accessories included.

How to Start a Return

Email doggitous@gmail.com with your order number and the reason for the return. Please do not send items back before contacting us; returns sent without prior authorization may not be processed.

Return Shipping

Unless the item arrived damaged or defective, the customer is responsible for return shipping costs. Original shipping charges (where applicable) are non-refundable.

Refunds

Once we receive and inspect your return, we will notify you of approval. Approved refunds are issued to your original payment method within 5–10 business days. The time it takes for the refund to appear may vary by your bank or card issuer.

Damaged or Defective Items

If your order arrives damaged or defective, contact us within 7 days of delivery with photos and we will arrange a replacement or refund at no cost to you.

Non-Returnable Items

Items that have been heavily used, damaged through misuse, or returned without their original packaging may not be eligible for a refund.

Right to Refuse

We reserve the right to refuse returns that do not meet the conditions of this policy. We kindly ask that you contact us before initiating a chargeback — most issues can be resolved quickly and directly.

Questions

Email doggitous@gmail.com or call +1 910-494-5552 (Mon–Sat, 8:00 AM–6:00 PM EST).

This policy is provided for general informational purposes and may be updated at any time without prior notice.